NAMEZERO.COM™ Chooses Kana to Enhance Personalized Support to its Growing Membership Base

Strengthens Relationships with 1.6 Million Registered Members to Heighten Customer Experience

Redwood City, CA.- February 12, 2001 - Namezero.com (www.namezero.com), a leading provider of domain name services, today announced its deployment of solutions from Kana Communications, Inc., (NASDAQ:KANA), a leading provider of enterprise relationship management (eRM) solutions, to provide enhanced personalized support to its growing base of members. Namezero has chosen to implement Kana’s award-winning applications in order to upgrade its customer support efforts. By implementing Kana’s tools, Namezero will be able to take customer service to the next level as their 1.6 million membership base grows and relationship management needs increase.

"The integration of Kana's platform brings Namezero even closer to its members and enables us to further strengthen our member relationships," said Sandee Turner, Director of Member Services, Namezero. " Kana will help us to communicate directly and regularly with our members by enabling us to offer personalized support to our customers, and also keep them abreast of any new value-added services that we introduce."

"Kana specializes in helping online businesses provide superior customer service, and these two applications are capable of dramatically improving the speed and efficiency of handling customer interactions," said David Fowler, president, Kana. "By empowering Namezero to provide continual personalized attention to its customer base and freeing it from some of the operational constraints typically associated with explosive demand, Kana's web-architected system will enable the company to focus its attention on key strategic issues in its core business."

Namezero will deploy one of Kana's most noted eRM applications – Kana Response – to effectively manage both incoming and outgoing customer communications. Kana Response is a customer service solution that quickly sorts and routes incoming queries, giving companies the tools to manage large volumes of inbound and outbound messages. This solution will allow Namezero to effectively manage its customer service and accelerate productivity as the company continues to grow.

About Namezero.com

With more than 1.6 million registered members, Namezero is a leading provider of domain name services for small businesses and individuals seeking to establish a permanent identity on the Web. The company offers personalized domain e-mail and comprehensive services, including personal publishing, centralized communications and content aggregation, to provide control and functionality of online identity. Namezero works with VeriSign, Bigstep.com, Critical Path, InfoSpace, L90 and other leading Internet companies to offer a powerful Web-based communications platform for its growing membership base. Founded in 1999, Namezero is privately held, and backed by leading venture capital firms including WaldenVC, Whitman Capital, Arcadian Venture Partners and strategic corporate investors. For more information, please visit www.namezero.com.

About Kana Communications Inc.

Kana Communications, Inc. (NASDAQ:KANA), a leading provider of Web-architected enterprise relationship management (eRM) solutions, delivers a broad range of world-class, integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners and the enterprise a global view of their communications and relationships. This global view includes managing the full set of communications channels such as e-mail, Web, chat, instant message, VOIP, phone and person-to-person, as well as e-business and communications applications to integrate the marketing, sales and service functions. This full-service suite enables e-businesses to compete and succeed in today's customer-driven economy. For more information about the solutions found in more than 800 companies, including 8 of the 10 most trafficked Web sites, please visit Kana at www.kana.com. 

Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners.

Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Kana's projections, expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, competition, the successful integration of Silknet, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for eRM, eCRM, customer communication and similar software, our ability to expand our operations, acceptance of email and the Internet as a communications medium, litigation over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's filings with the Securities and Exchange Commission ("SEC"), including our most recent annual report on Form 10-K and quarterly report on Form 10-Q.

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